We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Emandos (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://emandos.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it great camera. The only difficult part was figuring out the wifi all you have to do is make sure you have a dual-band router then when selecting a wifi network you should have 2 options your 5G and 2.4Ghz (For example NETGEAR and NEATGEAR-5G) once you connect to the 2.4 wifi frequency the set up is easy following the app instructions. I also recommend buying a memory card other wise no videos will be captured only pictures......side note for where you place the view my view captures cars passing by and the downside to that is at night its sensitive to the car lights so Im notified every time a car passes by and I assume it's someone at the door but this only happens at night time and I have it set up for low on motion sensitivity besides that motion sensitivity works fine notifies me every time someone comes to the door and captures a video.
I'm a retired IT professional who uses everything from Alexa controlled lighting to bluetooth transfer between devices. So when I moved into my new apartment, I did a lot of research to find a security system that wouldn't need to have a wired connection and would send me alerts while I was away from home and this fit the bill perfectly. I'm extremely happy with my choice. There was an initial free 3 month cloud storage, but the bulb has a slot with for an sd card that I use. It doesn't rotate but who needs it!? For my purpose, I just need to know that someone is in my apartment who doesn't belong and this bulb camera does just that and once I received my alert on my phone, I just have to look at the recording and call the police or alert management. I ordered a second one to place in the light outside my apartment door which also covers the exterior entry door
I’ve had expensive cameras in the past at my businesses. I decided to go the cheaper route for my front door. This is perfect!! You can see it on your phone from anywhere. I like to use it when someone knocks on my door so I know who is there before I answer it. I am not using the cloud service because I really don’t need to. It works great during the day and at night. You will not be disappointed this is a great buy. // Just twist it in. Setup the app. Connect that to your WiFi and your done! Make sure you set the bulb on the 2G WiFi network. Doesn’t support 5G.
The camera work very good! Easy to seting, The camera have good quality imagine I recommend this seller 100%